About
Hi, I’m Christina – a designer. I turn fuzzy problems into better services & thoughtful products 🫰
Since 2012, I’ve been mapping customer journeys, translating user needs into requirements, shaping backlogs and working in cross-functional teams to design better solutions. Along the way, I’ve worked at Taxdoo, Accenture and Publicis Sapient.
I’m currently open to service design, UX strategy and design leadership roles. Connect on LinkedIn or email me for selected cases or a first conversation.👇
Service design answers the WHY before the HOW and WHAT.
WHY — uncover where experiences break
Experiences rarely fail at the interface level alone. They break when user needs are misunderstood, teams are misaligned, systems are fragmented, or decisions are made without a shared view of the people they affect.
👁️ I reveal what needs to be addressed across touchpoints: where experiences break, why it matters, and what teams need to understand before moving into solution mode.
HOW — prototype, align, and test direction
Good ideas often fail when they are designed in isolation. At the same time, meaningful solutions rarely emerge from trying to align by collecting everyone’s opinions.
💬 I turn the complexity of user needs, business goals, and technical constraints into tangible prototypes and journeys. I make possibilities visible → so we can move beyond opinions, discuss trade-offs, and test what is worth designing.
WHAT — turn decisions into usable, coherent delivery
Strong concepts lose quality when quality is not designed into the way teams work. Details stay implicit, edge cases are missed, accessibility comes too late, or success is not checked once a solution is live.
🛠️ I create the structure that makes experience quality visible and testable: from clear decisions and QA criteria to tracking concepts and feedback loops → so teams can build coherent solutions that keep improving.
Work
A few highlights of how I approached and solved design challenges. Focused on what went well, some lessons learned and a view of both the outcomes and the thinking behind them.
Services
I’m currently open to new opportunities; remote or in Munich. Whether you’re looking to strengthen your team, shape better products, collaborate on something meaningful, or just exchange ideas:
— Email me
CV
A consistent focus on design runs through my education, work experience, and ongoing learning. Over time, this path has balanced hands-on design, team leadership and strategic work.
I’m currently open to new opportunities in UX strategy, experience leadership or service design — remote or in Munich.
If you’re working on a complex product, service, or organizational challenge where design can bring clarity, structure, and impulse, I’d love to hear from you:
