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Hi, I’m Christina – a pluridisciplinary* designer. I turn fuzzy problems into better services & thoughtful products.

Since 2012, I’ve been mapping customer journeys, translating brand/user needs into requirements, shaping backlogs and working in cross-functional teams to design better solutions. Along the way, I’ve worked at Taxdoo, Accenture Song and Publicis Sapient.

I’m currently open to service design, UX strategy, and design leadership roles. Connect on LinkedIn or email me for a first conversation or selected case studies👇

Case studies 🫰

From invisible to actionable CX

You can’t decide on things you can’t see: At Taxdoo I led a cross-functional initiative to map a holistic experience map across departments, systems, and touchpoints. What started as a UX mapping effort turned into a strategic foundation for product redesign, organizational clarity, and innovation – enabling teams to finally build around real customer needs and a foundation for real change.
Read case study 🔒

DesignOps as (cultural) Infrastructure

What happens when a fintech startup realizes it’s not just building features, but an identity? Taxdoo’s design system and ops became more than tools for consistency – they became the foundation for a shared vision, scaling delivery, and a stronger product culture. Read my study on design leadership, systems thinking, and the transformation of a SaaS through clarity – visual, structural, and cultural.
Read case study 🔒

Service design answers the WHY before the HOW and WHAT.

I help teams to understand what is worth solving, make a direction tangible early, and carry it through the decisions that follow. Have a look 👇

WHY — uncover where experiences break

Experiences rarely fail at the interface level alone. They break when user needs are misunderstood, teams are misaligned, systems are fragmented, or decisions are made without a shared view of the people they affect.
👁️ I reveal what needs to be addressed across touchpoints: where experiences break, why it matters, and what teams need to understand before moving into solution mode.

HOW — prototype, align, and test direction

Good ideas often fail when they are designed in isolation. At the same time, meaningful solutions rarely emerge from trying to align by collecting everyone’s opinions.
💬 I turn the complexity of user needs, business goals, and technical constraints into tangible prototypes and journeys. I make possibilities visible → so we can move beyond opinions, discuss trade-offs, and test what is worth designing.

WHAT — turn decisions into usable, coherent delivery

Strong concepts lose quality when quality is not designed into the way teams work. Details stay implicit, edge cases are missed, accessibility comes too late, or success is not checked once a solution is live.
🛠️ I create the structure that makes experience quality visible and testable: from clear decisions and QA criteria to tracking concepts and feedback loops → so teams can build coherent solutions that keep improving.

I’m currently open to new opportunities in UX strategy, experience leadership or service design — remote or in Munich.

If you’re working on a complex product, service, or organizational challenge where design can bring clarity, structure, and impulse, I’d love to hear from you: